2015 - Dieters hate letter to a car repair company
On the edge ... Finally one of my hate letters
After it was no longer bearable in my old BMW-BAUR convertible at almost 40° spanish outside temperature, I decided to have an air conditioning system installed. I had not found anyone in Spain who could do this. So I googled further and found a company in Frankfurt - FBS-Fahrzeugnachrüstung GmbH.They ruined everything you could ruin for an enormous amount of money.
I should also mention that on the way back to Madrid I noticed that not only the horn, but also my CD player/radio was out of order. And they had also reinstalled it upside down. Absolutely avoid this company!
So it came to my angry, following letter.
Mr. Wohlrab. (the managing director)
Your company is a real mess, to put it in a nutshell! And the fish starts to stink from the head. This means that you are ultimately responsible for what your employees provide. And with a spoiled boss, you shouldn't be surprised about spoiled employees!
It all started when you couldn't keep the agreed ten working days. In view of the delivery modalities you described, you should not only have ordered the required parts much earlier, but also checked their quality and function much earlier. Besides a lot of nerves, that alone cost me € 850 for return flights to Madrid plus a good € 300 now for the return from Madrid to Frankfurt.
In addition, your "achievement" of leaving us a Berlingo van without air conditioning and practically without a drop of gasoline for the next three days at 40° C in Frankfurt was unbelievably unfashionable and cheap and in no way befits a company that advertises itself as "specializing in air conditioning for special vehicles".
Now back to Frankfurt for pickup: First of all, my car won't start! After your employee has given me a jump start, I notice that the indicator light of the fuel gauge is on because the fuel level is practically zero. Firstly, I had left the car at least a quarter full, and secondly, it is simply pathetic to hand over a car without a drop of fuel to a customer who leaves a good € 4,000 in your company after all that has happened before. I had to find out that the trunk was not locked. After all, it contained objects worth almost € 800,-! The fact that your parking lot is locked at night does not say anything at all! Anyone can go or drive in there during the day and could have just opened the trunk and stolen the things inside. The fact that the air conditioning finally works after five weeks is the only sad plus point of your work.
Next: Shortly after we were on the highway towards Freiburg, I had to realize that the horn doesn't work anymore. And I had previously - especially in Frankfurt - The horn must be used abundantly. After three hours we arrive in Freiburg at our hotel and I have to realize that the parking light cannot be switched off even though the ignition key has been removed. After switching on the ignition I also had to find out that the low beam light is still working even though the light switch is turned off. I.e. we drove from Frankfurt to Freiburg with the air conditioning on and the dipped headlights on. So how can a battery recharge itself? And that means for me that simply nobody has checked these things. In addition, the idle point of the engine is below normal when the car is stationary. That should have been checked after installation as well. And then, after the air conditioning was installed, one of your employees drove my car into the parking lot, left the trunk open and also did not care that the car remained there with the parking lights on. No wonder the battery is at zero and my car won't start!
In the end, your employees ruined my light switch during the work and removed the contact to the horn. According to an ADAC employee the relay for the horn is working! But this ADAC man has found a way to switch off the light with more or less violent blows on the light switch. But to feel at least a little bit safer for the further journey, I preferred to buy a new battery in Freiburg the next morning.
Mr. Wohlrab, that's not how it works! For this you are a babbler of the first order, whereas your appearance is enough of a stupid and impudent pimp! You are outraged by foreigners, but you employ foreigners, and your repertoire of standard excuses is all the more implausible. You look ridiculous and just don't give a damn about your employees and your customers.
If I can do anything legal to put you and your business out of business, I will do it immediately!
The best thing for everyone would be to go up your ass!
In the end, your employees ruined my light switch during the work and removed the contact to the horn. According to an ADAC employee the relay for the horn is working! But this ADAC man has found a way to switch off the light with more or less violent blows on the light switch. But to feel at least a little bit safer for the further journey, I preferred to buy a new battery in Freiburg the next morning.
Mr. Wohlrab, that's not how it works! For this you are a babbler of the first order, whereas your appearance is enough of a stupid and impudent pimp! You are outraged by foreigners, but you employ foreigners, and your repertoire of standard excuses is all the more implausible. You look ridiculous and just don't give a damn about your employees and your customers.
If I can do anything legal to put you and your business out of business, I will do it immediately!
The best thing for everyone would be to go up your ass!